Privacy Policy & Terms of Service
This document sets forth the privacy practices, mobile messaging terms, and conditions of service governing Internet Service USA and Smarterhome.ai.
Privacy Policy
Internet Service USA (“we,” “our,” or “us”), together with Smarterhome.ai and the platforms it manages, respects your privacy and is dedicated to protecting your personal information. This Privacy Policy details our practices concerning data collection, use, retention, and disclosure when you visit internetserviceusa.com or utilize our telecommunications qualification and quote services.
Our Core Commitment to Your Privacy
“We will not sell or share your information with third parties for marketing purposes.”
Your personal information, including your mobile telephone number, email address, physical address, and communication records, is never leased, sold, monetized, or shared with external parties for their independent marketing or promotional campaigns.
1 Information We Collect
We collect personal information that you voluntarily provide to us when you fill out qualification forms, request quotes, call our contact numbers, or submit inquiries.
- Contact Details: Your full name, telephone number, and email address.
- Service Address: Street address, unit/apt/suite, city, state, and ZIP code to verify local broadband, fiber, cable, and home security provider coverage.
- Service Preferences: Desired broadband speeds, business vs. residential needs, security packages, and installation timelines.
- Verification & TCPA Audit Data: IP address, timestamp, browser user-agent, and ActiveProspect TrustedForm certification tokens captured to document affirmative consumer consent.
2 How We Use Your Information
We use the information collected strictly for legitimate business and fulfillment purposes:
- To verify broadband availability, telecom network coverage, and speeds at your physical address.
- To connect you with qualified service specialists and provide personalized quotes for high-speed internet, phone, TV, or security packages.
- To respond promptly to your inbound inquiries, callback requests, and customer support questions.
- To deliver operational updates, appointment reminders, and service notifications regarding your inquiry.
- To maintain compliance with federal telecommunications, FCC, and TCPA record-keeping guidelines.
3 Mobile Information Sharing & SMS Messaging Compliance
Strict Exclusion for Text Messaging Opt-In Data:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
Carrier vetting and wireless telecommunications guidelines strictly prohibit the sharing, selling, or cross-promotional use of consumer mobile opt-in data. We adhere fully to CTIA, FCC, and carrier A2P 10DLC compliance standards.
4 Data Security & Retention
We implement industry-standard technical, administrative, and physical security measures to protect your personal data from unauthorized access, loss, alteration, or misuse. All web traffic is encrypted via Transport Layer Security (TLS/SSL). We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with statutory legal requirements.
5 Your Privacy Choices & Opt-Out Rights
You maintain total control over your contact preferences:
- SMS / Text Opt-Out: Reply STOP to any SMS message received from us at any time to immediately revoke consent and unsubscribe.
- Email Opt-Out: Click the “Unsubscribe” link at the bottom of any marketing email or message.
- Do Not Call / Delete My Data: Email our legal desk at info@internetserviceusa.com with the subject line “Do Not Contact / Data Removal” including your name and telephone number, and your records will be updated promptly.
Terms and Conditions & SMS Terms of Service
Please review these Terms and Conditions carefully before submitting your contact information or using the services provided by Internet Service USA and Smarterhome.ai.
Consumer Data Protection Term
“We will not sell or share your information with third parties for marketing purposes.”
As a strict condition of these Terms, your personal information, mobile telephone number, and affirmative SMS opt-in consent will never be sold, rented, leased, or shared with third parties or affiliates for marketing or promotional purposes.
“By providing your number, you are opting in to receiving messages regarding internet and home services, quotes, and account updates from Internet Service USA & Smarterhome.ai. Message and data rates may apply and message frequency varies. Consent is not a condition to purchase. For HELP, email info@internetserviceusa.com. To opt-out, reply STOP.”
The above disclosure represents the binding opt-in contract agreed to upon submitting any web inquiry form on this website.
1 SMS Program Details & Mobile Disclosures
When you provide your mobile telephone number on any form across this website, you authorize Internet Service USA and Smarterhome.ai to send you transactional and marketing text messages:
- Message Types: Quotes, provider availability confirmations, speed options, appointment scheduling, and customer support follow-ups.
- Message Frequency: Message frequency varies depending on your service inquiry and ongoing quote requests.
- Message & Data Rates: Standard carrier message and data rates may apply as determined by your cellular carrier plan.
- Privacy Protection: We will not sell or share your information with third parties for marketing purposes. All opt-in data and mobile information remain strictly confidential.
- Carrier Disclaimer: Wireless carriers (including AT&T, T-Mobile, Verizon, Sprint, and regional carriers) are not liable for delayed or undelivered messages.
- Assistance: For support, reply HELP to any text message or contact us directly at info@internetserviceusa.com or 844-318-2200.
- Cancellation / Opt-Out: You may cancel the SMS service at any time by texting STOP. After texting STOP, you will receive one confirmation message confirming unsubscription, after which no further SMS messages will be transmitted.
2 Provider Availability & Price Estimates
Internet Service USA operates as an authorized independent technology advisor and telecommunications broker connecting residential and commercial consumers with broadband, fiber, cable, satellite, and smart security providers. While we strive to provide current speed, tier, and pricing data, exact service availability, speeds, and promotional rates are determined by provider network facilities and address validation at the time of order placement.
3 Disclaimer of Warranties & Limitation of Liability
This website, its content, and services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied. In no event shall Internet Service USA, Smarterhome.ai, or their officers, affiliates, or employees be liable for any indirect, incidental, punitive, or consequential damages arising from the use of or inability to use this website or services.
4 Governing Law & Severability
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law principles. If any provision of these terms is deemed unlawful or unenforceable, that provision shall be deemed severable and shall not affect the validity of any remaining provisions.
Legal & Privacy Contact
If you have questions regarding this Privacy Policy, our Terms & Conditions, or wish to exercise your data protection rights, please contact our compliance department:
